Presented in cooperation with SEMI. Classes are held in Milpitas, California.
This high-impact course is designed to provide customer service, support and installation personnel with the interface tools to be successful in maintaining positive account relationships, while ensuring that the suppler, as well as the customer, experience desired results.
The one-day course uses a variety of tools to help the participant internalize the learning points. Instruction combines the use of interpersonal and conflict management models with individualized feedback to personalize the understanding to each participant.
Realistic field case studies, combined with individual and team exercises, translate learning into "real world" application.
Account support personnel from semiconductor, solar, MEMS and LED suppliers of equipment, materials and components. This includes field service and customer support engineers, technicians, and managers. It also includes operations, process and tech support personnel who are part of installation teams.
R&D and other engineering personnel who have on-site customer contact will also benefit greatly.
The Account Support Boot Camp is held from 8:00 am to 5:30 pm.
Registration includes continental breakfast and lunch. Casual business attire is appropriate.
Materials include: extensive course manual and personalized feedback, allowing each participant to understand themselves better in the context of interpersonal interaction and conflict.
"Six months after the course, management reported that customer interaction problems had dropped by 75%."
"Excellent source of personalities insight. Highly engaging."
"Very timely and accurate with our company situation. This new knowledge will help us a lot in our daily interaction with our customer."
"Outstanding, very real world, practical – this is about the 5th or 6th one I have taken and by far it was the best."
"Will help me deal with and answer customers and their concerns."
"Good learning experience."
"Very well presented and good group participation."
"Excellent program that really help us a lot. Study and discussion."
"Informational-eye opening. Helps to identify causes of stress from confrontation. Explains the why components of a person based on their behavior and how to best deal with that particular situation."
"Informative and held my attention for several hours. Not a small task to do."