Frequently Asked Questions

Q: User Login Name and Password

Your login and password will not be accessed by any Quest Team personnel, and will be protected from outside access. See our Privacy Policy for further information. If you forget your password, an automated system will send it to you via email. We strongly suggest you guard against unauthorized access to your password by others. When using a computer that is shared by others, please log out after each session so as to protect your password.

Q: What happens when I register for a classroom seminar or workshop?

Upon registration for the seminar or workshop, either by using a credit card, check mail-in or by using a corporate account, you will be sent an email confirming your registration in the course(s). You will receive logistics information approximately three weeks before a purchased classroom course . All information will be sent by email. To ensure the email attachments get through your spam blockers, please add to acceptable domains and add to your address book.

Q: What happens when I register for an on-demand course?

Upon registration (purchase) of the course either by using a credit card or by using a corporate account, you will go to a page that has a link to download material and receive instructions for starting the course. You will also be sent an email with the same information. If you wish to take the course immediately you may. Alternately you may take the course any time over the next 30 days .Further, you may take the course in segments, selected by you, to spread out your time commitments and you can review any all of the course as many times as you wish over the 30 day period.

Q: Can I cancel after paying for a Classroom Seminar or Workshop?

There are three options:

  1. You may roll your registration to a later date provided you notify The Quest Team at least five business days ahead of the course start date.
  2. You may send someone else in your place right up to the beginning of the course.
  3. You may cancel your registration entirely if you notify The Quest Team at least 10 business days ahead of the course start date. There will be a 10 percent cancellation fee.

If you do not cancel or roll-over your registration within the specified time period you forfeit your entire fee as materials, catering and other charges will already be incurred and we will be denying the seat to someone else.

Q: Can I cancel after paying for an On-Demand Courses?

Normally these courses may not be cancelled for a refund in that we have no control of the material you may have downloaded or the lessons that may have been taken.

However, our guarantee allows you to be satisfied and you may cancel–no questions asked–within the first week after registration. You may notify The Quest Team, Inc. of any desired changes by telephone at 408-261-3484, by fax at 408-261-3533, or by email at Whenever you cancel, within the allowed period, the appropriate credit will be applied to the original credit card you used and a copy sent to you.

If you paid by check, a refund check will be sent to you.

Q: I need help with registering

Simply click the Help With Registration button at the bottom of the course page and an email form will appear. Indicate the nature of your problem, submit the form, and you will receive assistance within one business day.